PRESTIGE DRAWS PRIVACY POLICY
Last updated: 04/09/02026
This Privacy Policy explains how DG VISIONS LTD, trading as Prestige Draws, collects, uses, stores and protects personal information when you visit our website, enter one of our prize draws, contact us, purchase entries, submit a free postal entry, win a prize, or otherwise interact with us.
We are committed to handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this Privacy Policy carefully so that you understand how and why we use your personal information.
1. WHO WE ARE
The organisation responsible for your personal information is:
DG VISIONS LTD
Company number: 15769533
Registered office:
14 Oaks Way
Surbiton
Long Ditton
KT6 5DS
United Kingdom
Trading as:
Prestige Draws
Our correspondence address is:
14 Oaks Way
Surbiton
Long Ditton
KT6 5DS
United Kingdom
Email: [email protected]
Telephone: 07956210909
In this Privacy Policy, "Prestige Draws", "we", "us" and "our" refer to DG VISIONS LTD.
2. WHAT PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect different types of personal information.
This may include:
Identity information
Full name
Date of birth
Age
Username or account information
Information required to verify your identity
Contact information
Email address
Telephone number
Residential address
Postal address
Delivery address
Competition information
Competition entered
Entry number(s)
Number of entries purchased
Date and time of entry
Entry method
Free postal entry information
Competition participation history
Winner status
Payment information
When you make a payment, payment information may include:
Transaction amount
Transaction date and time
Payment method
Transaction reference
Payment status
Billing information
We generally do not receive or store complete payment-card details where payment is processed by a third-party payment provider.
Payment providers may process payment-card and financial information directly in accordance with their own privacy policies.
Technical information
When you visit our website, we may automatically collect information such as:
IP address
Browser type
Device type
Operating system
Approximate location derived from IP address
Website pages visited
Referring website
Date and time of visits
Website interaction information
Device identifiers
Cookies and similar technologies
Communications
If you contact us, we may retain information contained in:
Emails
Telephone communications
Contact forms
Customer-service enquiries
Competition-related correspondence
Complaints
Marketing information
If you separately consent to marketing, we may record:
Your marketing preferences
Your consent status
The date and method through which consent was obtained
Marketing communications sent to you
Whether communications were opened or interacted with, where technically available
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information:
Directly from you
For example, when you:
Create an account
Enter a competition
Purchase entries
Submit a free postal entry
Contact us
Enter your details into a form
Request information
Subscribe to marketing communications
Provide information when claiming a prize
Automatically
We may collect technical and website usage information through cookies, analytics tools and similar technologies when you use our website.
From third parties
We may receive information from third parties where necessary to operate our business, including:
Payment processors
Website and hosting providers
Fraud-prevention providers
Email and communications providers
Delivery companies
Analytics providers
Advertising platforms
Identity or age-verification providers
Professional advisers
Regulators or law-enforcement authorities
4. HOW WE USE YOUR PERSONAL INFORMATION
We use personal information for legitimate business and competition-related purposes.
These purposes may include:
Administering competitions
We use your information to:
Process competition entries
Allocate entry numbers
Maintain competition records
Determine eligibility
Conduct the prize draw
Identify the winning entry
Contact winners
Verify winners
Deliver prizes
Deal with competition enquiries
Processing payments
We use relevant information to:
Process payments
Confirm successful transactions
Detect potentially fraudulent transactions
Handle refunds where applicable
Reconcile financial records
Resolve payment disputes
Customer service
We may use your information to:
Respond to enquiries
Investigate complaints
Provide assistance
Resolve technical or payment issues
Fraud and security
We may process information to:
Detect fraudulent activity
Prevent abuse
Protect our website
Protect our customers
Investigate suspicious transactions
Prevent manipulation of competitions
Protect the integrity of our prize draws
Legal and regulatory compliance
We may process information to:
Comply with legal obligations
Respond to lawful requests
Establish, exercise or defend legal claims
Cooperate with regulators
Cooperate with law-enforcement authorities
Maintain legally required records
Website operation and improvement
We may use technical information to:
Operate our website
Monitor website performance
Understand how visitors use our website
Identify technical problems
Improve website functionality
Improve the customer experience
Marketing
Where you have provided valid consent or where another lawful basis permits us to do so, we may use your contact information to send:
Competition updates
New competition announcements
Promotional offers
Prestige Draws news
Other marketing communications
Marketing communications will be handled in accordance with applicable privacy and electronic-marketing laws.
5. OUR LAWFUL BASES FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Performance of a contract
We may process information where necessary to provide services you have requested, including administering your competition entry and processing a transaction.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include:
Fraud prevention
Website security
Business administration
Customer service
Maintaining business records
Improving our services
Protecting our legal rights
Consent
We may rely on your consent for activities such as certain direct marketing or optional cookies.
Where we rely on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that took place before consent was withdrawn.
6. COMPETITION ENTRIES AND PERSONAL INFORMATION
When you enter a Prestige Draws competition, we need to process certain personal information to administer your entry.
This may include:
Name
Email address
Telephone number
Date of birth
Address
Competition entered
Entry number
Payment information or transaction information
We use this information to establish and maintain an accurate competition entry record.
We may also use this information to verify eligibility and administer the winner-selection process.
7. FREE POSTAL ENTRIES
If you enter a competition through our free postal entry route, we will process the information included in your postal entry.
This may include:
Full name
Date of birth
Postal address
Telephone number
Email address
Competition name
Date the entry was received
Entry number or identifier
Free postal entries will be treated as competition entries and processed for the same competition-administration purposes as paid entries.
We will not require you to make a purchase in order to submit a valid free postal entry.
8. PAYMENT INFORMATION
Payments may be processed by third-party payment providers.
Where a third-party payment provider processes your payment, your payment information may be handled directly by that provider.
We may receive information such as:
Transaction amount
Transaction ID
Payment status
Payment method
Customer name
Billing information
Relevant fraud or payment-risk information
We generally do not store complete payment-card numbers or card security codes.
Payment providers may process your personal information under their own terms and privacy policies.
9. WINNER VERIFICATION
If you are selected as a potential winner, we may need to verify your:
Identity
Age
Address
Eligibility
Entry details
We may request reasonable evidence for this purpose.
Information provided for verification will be used to determine whether the selected entrant is eligible to receive the prize.
We will only request information reasonably necessary for verification.
We will not ask you to provide unnecessary information such as passwords, payment-card PINs or online banking credentials.
10. PRIZE DELIVERY
If you win a prize, we may need to collect additional information necessary to arrange delivery or collection.
This may include:
Full name
Delivery address
Telephone number
Email address
Identity-verification information
Delivery instructions
We may share necessary delivery information with a courier or other delivery provider.
11. WINNER PUBLICITY
We may publish limited information about the winner where this is necessary to demonstrate that a genuine winner has been selected and where permitted by applicable law.
This may include the winner's:
First name
Surname or surname initial
County or general geographical area
We will not ordinarily publish:
Full residential address
Telephone number
Email address
Date of birth
Identification documents
Payment information
We may ask the winner whether they are willing to participate in additional publicity, such as photographs, videos or social-media content.
Participation in optional promotional publicity will not be a condition of receiving the prize.
12. MARKETING
We may send marketing communications where we have a lawful basis to do so.
Where consent is required, we will ask for it separately from acceptance of the competition Terms and Conditions.
Marketing consent will not ordinarily be required to enter a competition.
You can unsubscribe from marketing communications at any time by:
Using the unsubscribe link contained in an email;
Following the instructions contained in the relevant communication; or
Contacting us at [email protected].
Please note that opting out of marketing communications will not prevent us from sending essential administrative communications relating to an existing competition entry, transaction or prize.
13. COOKIES
Our website may use cookies and similar technologies.
Cookies are small files placed on your device when you visit a website.
We may use cookies for purposes including:
Essential cookies
These may be necessary for:
Website functionality
Security
Account functionality
Checkout
Competition entry
Payment processing
Analytics cookies
These may help us understand:
How visitors use our website
Which pages are visited
Website performance
Conversion activity
Advertising and tracking technologies
Where applicable and legally permitted, we may use advertising technologies to:
Measure advertising performance
Understand advertising conversions
Build relevant audiences
Deliver advertising
Prevent advertising fraud
Where consent is legally required for non-essential cookies or similar technologies, we will request consent through our cookie controls.
You may also control cookies through your browser settings.
Disabling certain cookies may affect the functionality of our website.
14. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help operate Prestige Draws.
These may include providers of:
Website hosting
Website development
Payment processing
Customer relationship management
Email delivery
SMS communications
Analytics
Advertising
Fraud prevention
Age or identity verification
Cloud storage
IT services
Customer support
Prize delivery
Accounting
Legal and professional services
These providers may process personal information on our behalf where necessary to provide their services.
We will take reasonable steps to ensure that appropriate contractual and security arrangements are in place where required by law.
15. SOCIAL MEDIA AND ADVERTISING PLATFORMS
We may use advertising and social-media platforms such as Meta, Instagram, Google or other advertising providers to promote Prestige Draws.
These platforms may process information about people who interact with our advertising or website.
Depending on the technology used and applicable law, this may involve cookies, pixels or similar technologies.
Where required, we will obtain appropriate consent before using non-essential tracking technologies.
Those platforms may also process information according to their own privacy policies.
We do not control how independent third-party platforms process information once they receive it.
16. FRAUD PREVENTION
We take fraud and competition manipulation seriously.
We may process personal information to identify:
Suspicious payments
Chargebacks
Fraudulent transactions
Fake accounts
Automated activity
Attempts to manipulate entries
Attempts to circumvent competition restrictions
Other suspicious behaviour
We may share relevant information with payment providers, fraud-prevention services, professional advisers, regulators or law-enforcement authorities where reasonably necessary or legally required.
17. WHO WE SHARE YOUR INFORMATION WITH
We may share personal information with:
Payment providers
Website providers
Hosting providers
CRM providers
Email providers
SMS providers
Analytics providers
Advertising platforms
Fraud-prevention providers
Delivery companies
Identity or age-verification providers
Accountants
Solicitors and other professional advisers
Insurance providers
Regulators
Law-enforcement agencies
Courts or other competent authorities
We only share information where there is an appropriate reason and lawful basis for doing so.
We do not sell your personal information as a standalone commercial product.
18. INTERNATIONAL DATA TRANSFERS
Some of our service providers may operate outside the United Kingdom.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is lawful under applicable data-protection legislation.
This may include relying on:
An adequacy decision;
UK International Data Transfer Agreements;
UK Addendums;
Appropriate contractual safeguards; or
Another legally permitted transfer mechanism.
Different third-party providers may store or process information in different countries.
19. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Different information may be retained for different periods.
For example, we may retain:
Competition records
Competition-entry records may be retained for a reasonable period after a competition closes so that we can:
Demonstrate the validity of the draw;
Resolve disputes;
Deal with complaints;
Respond to regulatory enquiries;
Maintain appropriate business records.
Financial records
Transaction and accounting records may be retained for periods required by applicable tax and accounting laws.
Marketing information
Marketing preferences may be retained while necessary to respect your marketing choices and demonstrate compliance.
Legal records
Information relevant to legal disputes, fraud investigations or regulatory matters may be retained for as long as reasonably necessary.
When information is no longer required, we will take reasonable steps to delete it or anonymise it.
20. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access;
Accidental loss;
Destruction;
Misuse;
Alteration; and
Unauthorised disclosure.
Security measures may include:
Access controls;
Password protection;
Restricted staff access;
Secure third-party services;
Payment-provider security controls;
Monitoring for suspicious activity; and
Appropriate data-management procedures.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own accounts and devices.
21. YOUR DATA PROTECTION RIGHTS
Under UK data-protection law, you may have rights including:
Right of access
You can request a copy of personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete information.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
Right to restrict processing
In certain circumstances, you can ask us to restrict how we use your information.
Right to data portability
In certain circumstances, you can request personal information in a structured, commonly used and machine-readable format.
Right to object
You may have the right to object to certain processing, including direct marketing.
Rights relating to automated decision-making
You may have rights in relation to certain automated decision-making or profiling.
These rights are subject to legal conditions and exceptions.
22. HOW TO EXERCISE YOUR RIGHTS
To exercise your data-protection rights, contact:
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before fulfilling certain requests.
We will normally respond within the period required by applicable data-protection law.
We will not normally charge a fee for exercising your rights.
However, where legally permitted, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.
23. CHILDREN
Prestige Draws competitions are intended for people aged 18 or over.
We do not knowingly permit individuals under 18 to enter our competitions.
If we become aware that we have collected personal information from an individual under 18 in connection with a competition entry, we may take reasonable steps to delete that information and invalidate the relevant entry.
If you believe that a person under 18 has provided us with personal information, please contact us.
24. AUTOMATED DECISION-MAKING AND PROFILING
We may use automated systems for purposes such as:
Payment fraud detection;
Website analytics;
Advertising measurement;
Security monitoring; and
Marketing audience creation.
These activities may involve profiling.
We will not make a decision producing legal or similarly significant effects on you solely through automated processing unless permitted by applicable law and subject to the safeguards required by law.
25. DATA BREACHES
If we become aware of a personal-data breach, we will assess the breach and take appropriate action in accordance with applicable data-protection law.
Where legally required, we may notify the Information Commissioner's Office and/or affected individuals.
26. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of websites that we do not control.
You should review the privacy policies of third-party websites before providing them with personal information.
27. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
Changes to our business;
Changes to our website;
Changes to the services we use;
Changes in technology;
Changes in applicable law; or
Changes in how we process personal information.
The latest version will be published on our website with an updated "Last updated" date.
Where appropriate, we may notify you of significant changes.
28. COMPLAINTS
If you have concerns about how we process your personal information, please contact us first:
Email: [email protected]
Telephone: 07956210909
We will endeavour to investigate and resolve your concerns.
You also have the right to complain to the UK's data-protection regulator:
Information Commissioner's Office (ICO)
The ICO can be contacted through its official website and helpline.
We encourage you to contact us first where possible so that we have an opportunity to address your concerns.
29. CONTACT DETAILS
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
DG VISIONS LTD
Trading as Prestige Draws
Registered office:
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Correspondence address:
14 Oaks Way
Surbiton
Long Ditton
KT6 5DS
United Kingdom
Email: [email protected]
Telephone: 07956210909
30. SUMMARY
In summary:
We collect information necessary to operate Prestige Draws.
We use personal information to administer entries, process payments, select and verify winners, deliver prizes, prevent fraud and operate our business.
Payment information may be processed directly by third-party payment providers.
We will not require marketing consent as a condition of entering a competition.
You can unsubscribe from marketing communications.
We may use cookies and similar technologies.
We may share information with trusted service providers where necessary.
We may transfer information internationally where lawful safeguards are in place.
We retain information only for as long as reasonably necessary or legally required.
You have rights under UK data-protection law.
Prestige Draws competitions are intended for individuals aged 18 and over.
This Privacy Policy should be read together with the Prestige Draws Terms & Conditions and Cookie Policy.
End of Privacy Policy